Politique de remboursement

Effective Date: Oct 01, 2024

At HandmadeJewels.in, your satisfaction is our priority. We are dedicated to ensuring you have a positive shopping experience. While all sales are final, we understand that situations may arise where additional support is needed, and we are here to help.

Please review our Refund and Return Policy below:

1. Returns Policy

We only accept returns for items that arrive damaged. To qualify for a return:

• You must notify us within 14 days of receiving the item.

• The item must be unused and in its original packaging.

• A photo of the damaged item must be provided to initiate the return process.

If your return request meets the above conditions, please contact us at [email protected] with your order details and the required information. We will guide you through the next steps.

2. Customer Responsibilities for Returns

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service to ensure the safe return of the product.

• Please note that any PayPal fees or transaction fees incurred during the original purchase cannot be refunded.

3. Final Sale Items

All purchases are considered final. However, we strive to make every situation right. If you have any concerns about your order or experience, please don’t hesitate to contact us at [email protected]. We are here to work with you and ensure your satisfaction.

4. Refunds for Approved Returns

• Once the returned item is received and inspected, refund will be processed within 3-4 business days depending upon the payment provider, and we will also notify you about the status of your refund.

• Refunds will be processed to your original payment method, excluding any PayPal or transaction fees.

5. Commitment to Customer Care

At HandmadeJewels.in, we value our customers and their trust in our handmade jewelry. If you encounter any issues, even outside the scope of our policy, we encourage you to reach out to us at [email protected]. We are committed to working with you in every way possible to find a solution.

Thank you for your understanding and support of our small business. We are here to ensure your experience with HandmadeJewels.in is as special as the jewelry we create for you.